Payment & Refund Policy

Effective Date: 07.09.2025

1. General Information

This Payment and Refund Policy governs all services provided by Heaps, William L (“Company”, “we”, “our”, “us”). By engaging our office building and industrial cleaning services, you agree to comply with this Policy.

Address: 621 Iowa Ave, Dunlap, IA, 51529-1333
Website: HWSvcClean.com
Email: beauhuang@hwsvcclean.com
Phone: (712) 643-5701

2. Services Offered

Heaps, William L provides professional office building and industrial cleaning services throughout the USA. Our services focus on reliability, professionalism, and meticulous workmanship to ensure every space is clean, tidy, and safe.

3. Service Scheduling

• All service appointments are scheduled directly with our manager upon order confirmation.
• Clients must provide access to the property at the agreed date and time.
• Rescheduling requires at least 48 hours’ notice; late changes may incur additional fees.

4. Payment Terms

• Payment arrangements, including deposits or full payment, are coordinated directly with our manager.
• Payment is required prior to service commencement as agreed with the manager.
• All payment information is handled securely; the Company does not store sensitive financial data.

5. Cancellations & Changes

• Full refunds are available if service is canceled at least 48 hours before the scheduled appointment.
• Partial refunds may be issued for cancellations within 48 hours, subject to costs already incurred.
• No refunds are provided for services already completed.

6. Service Issues

• If services are unsatisfactory due to verified errors or negligence, we will re-perform the service at no additional cost.
• If re-performance is not feasible, a proportional refund or credit will be determined by the manager.

7. Unforeseen Circumstances

• Full refunds or alternative arrangements will be provided if services cannot be delivered due to events beyond the Company’s control, including extreme weather, natural disasters, or emergencies.

8. Refund Procedure

1. Submit a refund or service concern request via email to beauhuang@hwsvcclean.com with your full name, service date, and description of the issue.
2. Our manager will respond within 2 business days with instructions and confirmation.
3. Approved refunds or credits will be processed directly by our management team.

9. Promotions & Discounts

• Discounted services and promotional offers are subject to terms agreed upon with our manager.
• Refunds for promotional services reflect the actual amount confirmed by the manager.

10. Contact Information

For inquiries regarding scheduling, cancellations, or service issues:
Email: beauhuang@hwsvcclean.com
Phone: (712) 643-5701
Address: 621 Iowa Ave, Dunlap, IA, 51529-1333

This Policy complies with US consumer protection laws and ensures transparency, fairness, and clarity in all service and refund procedures, with all payment arrangements handled directly by our management team.